It really depends on the scope. A logo or branding package usually wraps up in 1–2 weeks, while a full website build runs anywhere from 3 to 6 weeks depending on how many pages and custom features you need. Once we lock in your requirements during the kickoff call, we'll give you a firm timeline — no vague estimates.

Not at all. Most of our clients come in with a rough idea, not a finished vision. That's part of what the discovery call is for — we'll ask the right questions and help you narrow things down before any design or development starts.

It varies by tier, but generally you're getting SEO work, social media management, and performance reporting so you actually know what's working. Higher tiers add paid ad management and dedicated strategy calls. Full breakdown is on the pricing page — happy to walk you through it too.

Yes, we work with clients across different time zones regularly. We keep communication async-friendly through email and scheduled calls, so distance hasn't been an issue for our current clients.

Every package includes a set number of revisions before final delivery. After that, we offer maintenance and support plans if you'd like ongoing updates, or you can just reach out for one-off changes and we'll quote it separately.

We'd rather fix it than refund it — that's why revisions are built into every plan. If something's genuinely off from what we agreed on in the brief, talk to us directly and we'll sort it out on a case-by-case basis.

For one-time projects, it's usually 50% upfront and 50% on delivery. For monthly marketing or web plans, billing runs at the start of each cycle. Payment details get confirmed in the proposal before anything kicks off.

Yes, once the project is paid in full, everything — source files, code, design assets — is yours. No lock-in, no hidden licensing fees down the line.